Keep every lead, customer and deal in one place, from the first call to the paid invoice. ELIF's CRM gives your sales team a clear pipeline, reminders so no follow-up is forgotten, and quotations that turn into sales orders and invoices in the ERP.
What the CRM does
Leads and contacts from your website, phone calls, walk-ins and social media
A sales pipeline with stages, values and expected closing dates
Follow-up tasks and reminders for every salesperson
Quotations that become sales orders and invoices without retyping
Email, SMS and WhatsApp messages logged on the customer's record
Sales dashboards: pipeline value, deals won and lost, team performance
Built for how Ethiopian businesses sell
Amharic and English, with the Ethiopian calendar
Prices in birr, with VAT and withholding worked out on quotations
Branches and regional sales teams in one system
A phone view for salespeople in the field
Part of the ERP, or on its own
The CRM is the sales module of ELIF's ERP, so a won deal flows into stock, delivery, invoicing and the accounts. You can also start with the CRM alone and add finance, inventory or payroll later.
On site anywhere in Ethiopia
Our team travels to clients all over Ethiopia, from Addis Ababa, Adama, Bahir Dar, Hawassa, Dire Dawa, Mekelle, Gondar and Jimma to every other town, for workshops, installation and training, with remote support between visits.
Can we start with the CRM only?
Yes. Start with leads, the pipeline and quotations, and add other ERP modules when you need them; your data carries over.
Can the CRM send SMS and WhatsApp messages?
Yes. Messages and reminders go out by SMS, email or WhatsApp, and each one is logged on the customer's record.
Does it work for field sales teams?
Yes. Salespeople see their leads, tasks and quotations on a phone and record visits where they happen.
Can we import our customer list from Excel?
Yes. We import customers, contacts and open deals from Excel or your current system during setup.
Does ELIF work outside Addis Ababa?
Yes. Our team travels to clients in every region of Ethiopia for workshops, installation, data migration and training on site, and supports them by phone, Telegram and remote session between visits.
