Search answers about ETEIMS e-invoicing, ERP and ELIF services, read the user manuals, watch video tutorials, or open a support ticket or live chat.
How quickly do you respond?
A specialist replies within one working day. Use the Request a Service page, the contact form or the chat.
Which documents does ETEIMS register?
Invoices, sales and withholding receipts, credit notes and debit notes, each returned with its registration number and QR code from the Ministry of Revenue.
What are the IRN and the QR code on an invoice?
The IRN (Invoice Registration Number) is the number the Ministry of Revenue gives an invoice when it is registered; the QR code printed on the invoice lets anyone check it. Receipts get a receipt registration number in the same way.
What happens if the internet connection drops?
Your staff keep working. ETEIMS queues the documents and retries automatically for up to 72 hours, as Article 23(4) of the directive allows, with every attempt kept in the audit log.
How can ETEIMS be deployed?
Three ways: Server-Based (SaaS, hosted by ELIF), Agent-Based (hosted, with your private signing key kept on your own computer) or On-Premise (on your own server, so your data never leaves your premises).
Does ELIF work outside Addis Ababa?
Yes. Our team travels to clients in every region of Ethiopia for workshops, installation, data migration and training on site, and supports them by phone, Telegram and remote session between visits.
